The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills




- Ability to work with others to complete assigned tasks

Education

- High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

El puesto vacante es responsable de la ejecución de los procesos contables derivados de la operativa que sean realizados de forma oportuna y exacta de acuerdo con las solicitudes recibidas por parte de los Agentes y las Gerencias.

- Llevar acabo los servicios que forman parte los convenios de servicio con las Gerencias de Producto conforme a los tiempos y calidad comprometidos en ellos.
- Experiencia Cenproval Cargos / abonos a cuenta de cheques o contratos.
- Inversiones.
- Con dos Locaciones: AV. EJE 5 NORTE NO. 980 Y 990, AV. DE LAS GRANJAS NO. 9 EDIF. TECNOPARQUE AV. REVOLUCION NO. 1267, COL. LOS ALPES CIUDAD DE MEXICO Piso 7 Horario de lunes a viernes, de 9:00 hrs. a 18:00 hrs con 1 hora de comida.
- El esquema de trabajo es residente Bachillerato/Licenciatura
- Conocimiento medio en Excel y Access
- Experiencia preferentemente en procesos bancarios
- Análisis de información
- Preferentemente ingles: reading intermedio
- Conocimiento medio en excel y Access

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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📌 BANAMEX ESPECIALISTA EN APOYO DE OPERACIONES 3 (México)
🏢 Citibank (Switzerland
📍 México