Are you ready to take your customer service career to the next level? We’re looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services.
This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.
Why Join Us?
✨ Flexible Work Model: Hybrid or remote options based on role and business needs
Competitive Compensation: Monthly income plus performance and annual bonuses
⏰ Balanced Schedules: More relaxed than traditional customer service roles
Career Growth: Ongoing training and development opportunities
Integral Exposure: Support customers in an international service environment
What You’ll Do:
✔️ Deliver world-class customer service over the phone
✔️ Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
✔️ Support customers with account-related inquiries and preventive outreach
✔️ Accurately document customer interactions, claims,
and account updates
✔️ Build trust through a customer-first, empathetic approach
✔️ Handle complaints and escalations professionally
✔️ Navigate multiple systems while meeting quality and compliance standards
What We’re Looking For:
✔️ English Fluency: Required
✔️ Customer Service Experience: Assistance, support, or call center experience preferred
✔️ Strong communication and de-escalation skills
✔️ High attention to detail and accuracy
✔️ Ability to multitask in a fast-paced environment
✔️ Positive attitude and team-oriented mindset
✔️ Proficiency with computers, including MS Word and Excel
⏰ Schedule Requirements:
Service Window:
• Monday–Friday: 8:00 am – 9:00 pm ET
• Saturday–Sunday: 10:00 am – 6:30 pm ET
Training Schedule:
• Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)