100% In-Office

We're a growing U.S. law firm seeking a friendly, organized, team player to join our team as a Phones Agent in Guadalajara.

This is a client facing role for someone who enjoys communicating with people and handling calls and follow ups, identifying opportunities while helping clients have a positive experience.

What you'll do

- Handle a high volume of inbound and outbound calls with professionalism and empathy.
- Set appointments from inbound and outbound calls as well as email leads,
- Follow up with leads and opportunites from internal databases.
- Identify and asses potential clients and their needs.
- Work towards achieving performance goals and contribute to overall team results.

What we're looking for

- Fluent spoken and written English.
- At least one year of experience in customer service, call center or hospitality.
- Empathetic, easygoing and calm under pressure.




- Comfortable in the phone and handling calls.
- A good communicator, detail oriented with good listening skills.
- Positive, reliable and a strong team player.
- A high level of integrity, discretion, and respect for client confidentiality

Legal experience is welcome but not required. Paid training is provided.

What We Offer

- Performance-based bonuses and incentives
- Paid training
- Long-term growth opportunities
- Structured onboarding and ongoing support
- Professional and collaborative work environment

This position is 100% in office in Guadalajara. Remote and hybrid work may be available with time, depending on performance.

Only CVs submitted in English will be considered.

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📌 Phone Agent (English Required) – IN-OFFICE (Centro)
🏢 THE LAW OFFICES OF ROBERT M. GELLER, P.A.
📍 Centro