Gordian Staffing Careers is seeking a Team Lead to support a busy call center. The role is fully remote for residents of Mexico, with mandatory first-day visits to CDMX or GDL (expenses covered).
You will monitor agent availability, coach peers, and ensure service levels are met across calls, chats, and emails. The position requires at least 5 years in customer service, strong communication, and the ability to multi-task in a fast-paced environment.
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📌 Remote CS Team Lead - Coaching & Service Excellence (Centro)
🏢 Gordian Staffing Careers
📍 Centro
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