**About Integon**Integon is a division in Mexico of one of the largest insurance companies in the United States of America.Since ****, it has been certified as a Great Place To Work.Integon provides support to its insurance company affiliates, offering property and casualty insurance products.At Integon, our customer support roles are central to our operations.As a member of our team, you will be the friendly voice that our clients rely on for support and guidance.Your focus will be ensuring that our customers feel valued and understood.
**Our Benefits**- Full paid during training- Nine days of Paid Time Off (PTO) in addition to regular vacations- Fully reported wages to IMSS and Infonavit- Weekly food vouchers of $316 MXN- Weekly Payment- Life and burial insurance- Parking On-site- Wellness Center On-site- Exclusive coffee shop on-site- Special discounts at establishments- Employee Referral Program- Monthly activities and celebrations**About the role**The Customer Service Representative handles questions and issues from both customers and agents.They work to keep and build good relationships between policyholders and the insurance company.
**Key Responsibilities**:- Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.
- Answer incoming calls, handle questions about existing policies, and decide on the best course of action.
- Be the first contact after a policy is sold, identify risks, and ask the right questions.
- Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners,



dedication to customer service, and strong problem-solving skills.
- Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.
- Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.
- Handle most situations independently, resolve conflicts, and empathize with customers.
- Provide feedback when training needs are identified.
- Promote teamwork through reliability and group cohesion.
- Suggest process improvements to leadership.
**Education and Experience****- High School Diploma/ GED is a must (Diploma is required)**- Call Center experience (preferred)- Insurance industry knowledge (preferred)**Minimum Skills and Competencies**:The following skills and abilities are required.Adjustments can be made for individuals with disabilities.
- Fully Bilingual (English/Spanish)- Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.
- Able to multitask and manage multiple systems daily.
**Desired Skills**:- Previous experience in insurance customer service.For this position, we offer up to $ 24,000 MXN.monthly before taxes.
**Work-From-Home option after 4 to 6 months depending on performance.
**Start date: July 25th ****Last day to apply: July 11th ****- **Elizabeth Cristalinas - Recruiter ************* Whatsapp**_Pay: $24,****** per monthWork Location: In personApplication Deadline: 11/07/2025Expected Start Date: 25/07/2025

📌 Customer Service Ngls (Baja California)
🏢 Integon
📍 Baja California