The Training Lead will support the Training Manager in designing, developing and delivering training curriculum, policies & procedures, and systems documentation for the Consumer Deposits support staff.In this role, you will help shape Axos's Consumer Banking Learning & Development strategy and policies.You will work with call center leadership, internal teams, and cross-functional stakeholders.
- Enhance and support the onboarding experience for all Consumer Deposit supportmembers, primarily within the Contact Center.
- Assist in the development and implementation of educational and developmentalprograms.
- Assess the outcomes of training programs to increase retention, proficiency, andconfidence among new hires.Aid in the creation and dissemination of communicationmaterials for new product launches and workflow updates.
- Contribute to the development of training curricula aimed at promoting brand awareness,product knowledge, and cross-selling initiatives.
- Assist in developing and maintaining an internal knowledge base to ensure frontline staffhave easy access to current supporting materials, guidelines, and workflow documentation.
- Collaborate with the call center manager to facilitate or develop onboarding and refreshertraining sessions.communication, and organizational skills.Experience with training program development,implementation, and impact assessment is crucial.experience in a similar role in financial services or L&D; in a regulated industry.
- Preferred educational background: A 4-year degree in Education, Human Resources, or arelated field is preferred.Business, Data Analytics, and other technical skillsets is idóneo aswell.
- Relevant certifications: Certifications in training and development or related technical areas(e.g., Excel) would be a plus.Tipo de puesto: Tiempo completoSueldo: $1.00 - $2.00 a la semanaExperiência:- Trainer : 3 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial