**Position:** Client Success Manager - Cold Email & Lead Generation
**Type:** Full-Time Remote | Working Hours: Versátil with U.S. client meetings
**Location:** Colombia, Mexico, Brazil
**About This Opportunity:**
Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for ***** active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment.
**What You'll Do:**
Serve as primary point of contact for ***** active cold email and lead generation clients
Lead regular client check-ins, manage expectations, and handle ongoing campaign requests
Diagnose and resolve underperforming cold email campaigns to improve results
Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy
Quality-check campaigns before launch to ensure readiness and performance standards
Proactively identify risks early and prevent client churn through excellent relationship management
Build and refine delivery documentation, playbooks, and processes as the business scales
Track client health metrics, SLAs, and delivery standards for continuous improvement
Collaborate with development team on technical issues and outreach team on execution
Report on client health, campaign performance, and delivery metrics to leadership
**What You Bring:**
Experience in client delivery, account management, or operations within growing companies
Background in cold email agencies, lead generation, or similar high-velocity environments




Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement
Ability to personally write copy and troubleshoot campaigns when technical issues arise
Strong problem-solving skills and comfort working with evolving systems and processes
Technical understanding of APIs, automations, and data flows without heavy engineering support
Daily practical use of AI tools for operational work and campaign optimization
Excellent communication skills with ability to manage executive-level client relationships
Experience operating in startup environments with high ownership and fluid responsibilities
Strong focus on execution, measurable impact, and results-driven outcomes
**Key Success Metrics:**
Client retention rates and churn reduction across portfolio
Campaign performance improvements and deliverability optimization results
Client satisfaction scores and relationship health maintenance
Delivery consistency and SLA adherence across all client accounts
Overall impact on client results and business growth
**Why You'll Love This Role:**
Own complete client relationships with direct impact on business success
Work with cutting-edge cold email and lead generation technologies
High autonomy and ownership in fast-growing startup environment
Direct collaboration with founders and leadership team
Remote flexibility with established client success processes
**Ready to drive client success?** Apply now with your account management experience examples.
#ClientSuccess #ColdEmail #LeadGeneration #RemoteWork #Colombia

📌 Client Success Manager (Xico)
🏢 Pavago
📍 Xico