Descripción del empleo

Create RGA and SO (Sales Orders)
 Enter equipment into the internal service process.
 Enter purchase orders (POs) into the SAP system.
 Generate quotes for repairs and field service.
 Create requisitions and/or work orders to request spare parts and consumables for equipment repairs.
 Physically receive spare parts and consumables.
 Check the availability of chemicals for internal use in equipment repairs and inspections.
 Report the status of orders to customers and/or vendors.
 Process invoicing for external and internal services.
 Process equipment exports.
 Keep the equipment status file up to date.
 Manage service orders (SOs) for completed training courses.
 Maintain an adequate stock of personal protective equipment.
 Process the monthly and overall REMAN (Extended Spare Parts Availability) requisition.
 Calculate repair prices when they are not listed in the price list.
 Finalize warranty claims with the customer and directly with Germany (headquarters).
 Process ISR (International Service Requests) to carry out the work and issue invoices.





Coordinate logistics for sold and in-house training courses in the technical service department.
 Prepare quotes for equipment repairs for international clients.
 Handle complaints, follow up on, close out, and provide clarifications regarding work in progress (WIP).
 Resolve backorders for RGAs (sales orders).
 Identify environmental impacts associated with your activities and determine which are the most significant.
 Monitor continuous improvement programs.
 Contribute to quality and environmental objectives.
 Manage environmental aspects within your area of work to ensure they do not impact the environment.
 Participate in emergency plans designed to prevent environmental accidents (fire, leaks, hazardous substance spills, among others).
 Manage the legal requirements applicable to the area’s functions and/or activities.
 Identify and control the risks and opportunities associated with their process, as well as conduct the respective assessment.
 Analyze the organization’s context and stakeholders, as well as identify the risks and opportunities applicable to the area.

Translated with DeepL.com (free version)

📌 Repair & Field Service Operations Assistant (Cuautitlán Izcalli)
🏢 Rexroth
📍 Cuautitlán Izcalli