Job Title: Medical Virtual Assistant – Front Desk & Administrative SupportPosition Type: Part-timeWork Hours: 8:30 AM – 12:30 PM PST (Pacific Standard Time)Work Days: Monday to FridaySalary: $5–$6 per hour (depending on experience)Job Code: [M-BBSL]Workplace: RemotePreferred Candidate Location: PhilippinesAbout the RoleWe are seeking a detail-oriented Virtual Assistant to support a healthcare practice specializing in Speech Language Pathology (SLP) and Occupational Therapy (OT). This role serves as a remote front desk receptionist and general administrative assistant, with a strong focus on high-volume appointment scheduling, payroll and HR preparation support, administrative coordination, and professional communication with patients and referral partners.The adecuado Virtual Assistant is a self-starter who requires minimal hand-holding, demonstrates strong problem-solving skills, and is highly organized and proactive. They communicate clearly, professionally, and in a patient-centered manner with patients, families, and team membersScope of Work & ResponsibilitiesPrimary Responsibilities (Top Priorities)- Appointment scheduling and rescheduling (including last-minute changes), including handling inbound and outbound calls (follow-ups + rescheduling)- Referral support and follow-up. Must track where each referral is in the process and must stay on top of timely outreach so referrals aren’t lost.- Payroll/HR preparation support, including cross-checking timekeeping and pulling simple reports for approval (Cross-checking employee hours vs.



EMR visits for accuracy)Additional Responsibilities- Data entry involving ongoing documentation and spreadsheet updates- Support intake processing as needed- Handle patient inquiries and general correspondence professionally- Provide general front desk and administrative support- Patient records management / admin updates in the EMR.- Pull simple reports from the EMR (visits/attendance).- Compiling visit lists/reports for billing preparation (supporting the billing workflow)- Maintain organized digital records using Google Drive and ExcelExperience & Skill Requirements- At least 1 year of experience in medical virtual assistance, handling appointment scheduling, receptionist duties, referrals, intakes, and related administrative tasks- Prior experience in a Speech Language Pathology (SLP) or Occupational Therapy (OT) setting (strongly preferred)- Experience using EMR/EHR systems; Zanda experience preferred but not required- Experience with HR and payroll preparation; Gusto experience preferred (or ability to learn)- Strong data entry skills with high attention to accuracy- Proficiency in Google Drive and Excel- Ability to communicate professionally with patients, families, and referral partnersBasic requirements- Must be highly proficient in spoken and written English with zero or minimal accent- Must have relevant healthcare administrative work experience- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]- Must be available for video meetings with your camera on (when needed)- Must be reliable, consistent,



and comfortable working as a dedicated Virtual AssistantTechnical requirements- Device: Reliable laptop or desktop computer.- Internet: High-speed connection (minimum 10 Mbps).- Audio: Noise-canceling headset.- Video: Webcam for virtual meetings.- Workspace: Quiet, professional environment- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

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