About the role:
- Managing the entire customer experience, upselling/cross-selling, and maintaining the hygiene of net promoter score.
- Analyse data and insights to drive customer growth success and marketing Strategies.
- Play a key role with respect to goal setting and strategy for all the accounts and tracking the success of Pixis solutions provided to the customer.
- Act as an AI marketing solutions expert in order to identify, create, and implement marketing
solutions to achieve measurable business results for our partners.
- Design metrics and measures for determining the ROI on Pixis products and become an evangelist for all Pixis products by educating clients on product solutions and best practices.
- Effectively address customer satisfaction and manage a diverse set of issues until resolved. This will include coordinating internal resources that interact with each customer.
- Understand and assess customer requirements, level of adoption of the service and assess the risk in renewing the current contract.
- Build thorough understanding of client's brand, business,
customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Develop industry best practices, media strategies and benchmarking initiatives for various business use cases. Conduct knowledge sharing sessions with team members whenever needed, develop analytical frameworks and research protocols.
- Generating reports and presenting performance snapshots to internal stakeholders
About you:
- Proven track record of hitting and overachieving retention and growth targets.
- Prior experience in Digital Marketing and understanding of Media channels like Google,
Social Media, Programmatic buying, etc and analytic tools such as Omniture, GA, Appsflyer,
Kochava etc.
- Achieving revenue targets for customers on a timely basis.
- Problem solver who can independently translate high-level goals into actionable plans.
- Growth mindset - creative and
📌 Customer Success Strategist (México)
🏢 Pixis
📍 México