? Operations & Dispatch Manager
? LatAm
? Remote
About Our Client
Our client is a growing home services company specializing in garage door installation and repair, with a strong local reputation and a clear path to scale.
About the Role
Our client is looking for an Operations Manager to run day-to-day operations as the owner's second-in-command, managing technician schedules, customer communications, estimates, and payments from end to end.
This is a high-responsibility, customer-facing role. You'll be the first voice many customers hear, the person coordinating field technicians in real time, and the one making sure every job is scheduled, followed up on, and closed out correctly.
Responsibilities
Schedule customer appointments and dispatch technicians based on location, availability, and job type
Manage daily technician schedules, adjusting in real time as jobs are completed, delayed, or added
Coordinate with field technicians throughout the day so jobs run on time and customers stay informed




Answer inbound customer calls and serve as backup support during high call volume periods
Communicate professionally and warmly with customers from first contact through job completion, resolving issues with a solutions-first approach
Prepare estimates and quotes, follow up on open sales opportunities, and support the owner in closing jobs
Create invoices, process payments, and maintain clean financial records
Maintain accurate customer records, job notes, and schedules in Jobber or a similar CRM
Assist with general administrative and operational tasks as the business grows
What We're Looking For
Excellent spoken and written English communication skills with a warm, professional, and confident phone presence
Experience in dispatching, scheduling, or operations management in a service-based business
Home services industry experience in garage doors, HVAC, plumbing, electrical, or similar trades is strongly preferred
Proficiency with CRM platforms; Jobber experience is a stron

📌 Operations & Dispatch Manager (Ciudad de México)
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📍 Ciudad de México