Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:

This is an onsite role based at Nextiva’s Guadalajaraoffice (Calle Amado Nervo 2200, Jardínes del Sol, 45050 Zapopan, Jal.) Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:





This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.

Provides focus and drives consistency in the execution of all customer service-related matters and answering inbound and outbound calls from existing customers. Our Customer Care teams foster trust with existing customers by both educating and selling them on the value of Nextiva.
- Over 90% of the communication in this role will be in English (verbal & written).
- This person will be an employee of Nextiva, supporting Nextiva customers.
- This position will be 100% on-site at our Nextiva Guadalajara office.

The Day-to-Day
- Inbound and outbound point-of-contact for service-related activities, ensures consistent communication and sells the value of the Nextiva product line.
- Responsible for answering calls out of a live queue.
- Utilize real time resources to overcome custom

📌 Customer Care Specialist (Guerrero)
🏢 Nextiva
📍 Guerrero