The S&OP; Manager is responsible for leading the end-to-end Sales & Operations Planning process, ensuring alignment between commercial strategy, demand forecasting, supply capabilities, and financial targets.
This role requires a strong balance between analytical rigor and brand sensitivity ensuring product availability, optimized inventory levels, and service excellence without compromising exclusivity or brand positioning.
The role acts as a strategic business partner to Commercial, Marketing, Finance, and Operations teams.

Key Responsibilities

Lead the S&OP; Process
- Design, implement, and continuously improve the monthly S&OP; cycle.
- Facilitate cross-functional meetings (Demand Review, Supply Review, Pre-S&OP;, Executive S&OP;).
- Ensure alignment between sales forecasts, supply constraints, and financial objectives.
- Present consolidated scenarios and risks to leadership.

Demand Planning & Forecasting
- Own the demand planning process across all channels (Retail, Wholesale, E-commerce).
- Develop statistical and judgmental forecasts incorporating:
- Historical sales data




- Market trends
- Product launches
- Promotional calendars
- Collaborate closely with Marketing and Commercial teams to integrate new product introductions and limited editions
- Monitor forecast accuracy (MAPE, BIAS) and implement corrective actions.

Supply & Inventory Management
- Partner with Supply teams and distribution centers to ensure optimal product allocation.
- Balance service level targets with inventory optimization.
- Manage stock allocation strategies
- Prevent stock-outs on hero SKUs while controlling overstock and obsolescence risk.

Financial Alignment
- Ensure the demand plan aligns with financial budgets and latest estimates.
- Provide volume and revenue projections to Finance.
- Lead scenario planning to mitigate risks (supply disruption, over-demand, underperformance).
- Support margin optimization through stock strategy.

Performance & KPI Management
- Track and report

📌 S&OP Manager (Ciudad de México)
🏢 Chanel
📍 Ciudad de México