Description

JOB SUMMARY

Responsible for leading and enhancing the overall guest experience throughout the hotel by ensuring exceptional service delivery across all guest-facing departments. Oversees and supports teams to drive guest satisfaction, service excellence, and employee engagement. Monitors adherence to brand standards and established procedures, proactively identifying opportunities for continuous improvement. Collaborates with operational departments such as Front Office & Housekeeping and other service areas to ensure a seamless and memorable guest journey. Leads assigned teams while contributing to the achievement of property goals, guest satisfaction targets, and overall business performance.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping,



or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.

• Ensures that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including a

📌 Front Desk Manager (Cabo San Lucas)
🏢 Marriott Hotels Resorts
📍 Cabo San Lucas