Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Oversee daily customer service operations including order entry, scheduling, updates, and issue resolution.
- Collaborate with Production, Planning, Purchasing, and Logistics teams to align customer orders with production capacity and material availability.
- Lead weekly and daily production planning meetings; communicate priorities and constraints to internal stakeholders.
- Monitor order progress and proactively address delays, bottlenecks, or capacity conflicts.
- Ensure accurate input and maintenance of customer purchase orders, forecasts, and delivery requirements.
- Analyze customer demand patterns to support forecasting and production planning.
- Improve processes involving order management, communication flow, and production schedule visibility.
- Manage escalations, customer complaints,



and service recovery actions.
- Generate and review key customer and production planning metrics.
- Maintain strong relationships with key accounts to understand expectations and future requirements.
- Support continuous improvement initiatives related to lead times, schedule adherence, and customer satisfaction.

EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Business, Supply Chain, Operations Management, or related field.
- 3–5+ years of experience in customer service within a manufacturing environment.
- Experience in production planning or scheduling strongly preferred.
- Prior supervisory or team-lead experience recommended.

📌 Customer Service Manager (Apaseo el Grande)
🏢 Hutchinson
📍 Apaseo el Grande