job summary

we are looking for an experienced salesforce administrator / cpq consultant with strong hands-on experience in sales cloud, salesforce cpq, service cloud, configuration, and production support .

the adecuado candidate will work closely with business stakeholders, manage salesforce configurations and enhancements, support releases, and coordinate with offshore development teams.

key responsibilities

- configure and support salesforce sales cloud, service cloud, and cpq .
- manage salesforce users, accounts, access, profiles, roles, permissions, and sso .
- perform cpq account creation, deletion, and access management .
- configure lightning flows, lead management, and opportunity management .
- create and maintain reports and dashboards .
- perform salesforce data uploads using data loader and import wizard .
- manage weekly/monthly salesforce data backups .
- support salesforce seasonal releases/patches, including impact analysis, testing, and validation .
- review and create salesforce solution designs and entity models .
- gather and document requirements for minor enhancements.
- assess technical impacts of functional requirement changes.
- coordinate with offshore development teams and support deployments across environments.
- provide production support,



incident management, service requests, and enhancement support .
- support integrations with outlook, hubspot, and other applications .
- train business users on salesforce processes and workflows.

required skills

- strong hands-on experience with salesforce administration .
- strong experience in sales cloud and salesforce cpq .
- experience with service cloud configuration .
- hands-on experience with lightning flow .
- experience with profiles, roles, security, permissions, and sso .
- experience with data loader and import wizard .
- experience with salesforce reports and dashboards .
- experience in production support / managed services environments .
- understanding of salesforce deployment and release processes.
- strong communication and stakeholder management skills.

certifications – mandatory

- salesforce administrator
- salesforce advanced administrator
- salesforce platform certification(s)

salesforce cpq certification is a plus.

preferred experience

- experience working with business stakeholders and offshore teams.
- experience in salesforce enhancement and change management.
- experience supporting outlook and hubspot integrations .

📌 Salesforce consultant (México)
🏢 Pyramid Consulting
📍 México