Job description: • minimum 3 years relevant experience in problem management. • itil v3 or itil 4 foundation certification. • solid experience working with servicenow - building reports, dashboards, templates • exceptional experience in trending analysis • exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation. • excellent written and verbal communication skills. • ability to effectively communicate technical actions to a non-technical audience. • customer service oriented. • strong proficiency with microsoft office suite, especially excel and powerpoint. • energetic and have an excellent work ethic. • desire and ability to quickly learn and apply new concepts benefits pantry vouchers cap 10% ($ 3,439.40) life insurance direct hiring, 100% payroll mode. Sgmm family premium coverage plan minor medical expense insurance (reimbursable) savings fund 13% (annual capped $107,370) 4,473.74 monthly extendable insurance, dental, vision & auto christmas bonus 30 days vacation bonus 15% permanent contract from day one 12 days of vacation in the first year, increasing by 2 as dictated by law extra days off

📌 Problem management specialist (México)
🏢 HCLTech
📍 México