Contact Center Specialist

Location: Guadalajara, Jalisco – Onsite

Employment Type: Full-Time

Schedule: Monday to Friday, with tentative Saturday availability

Salary: $19,500 MXN monthly + benefits above the legal requirements

We are seeking a Contact Center Specialist to provide high-quality support to patients and customers within a healthcare environment. This role is idóneo for someone with strong communication skills, a customer-focused mindset, and previous experience supporting patients, hospitals, insurance providers, or healthcare-related services.

Key Responsibilities

- Manage inbound and outbound calls with patients and customers.
- Assist with scheduling, rescheduling, and canceling appointments.
- Verify patient demographics, insurance details, and other relevant information.




- Address questions and concerns while providing professional and empathetic support.
- Accurately document interactions and updates in internal systems.
- Follow established healthcare privacy, confidentiality, and customer service standards.

Qualifications

- Bachelor’s degree is required.
- Previous experience in healthcare, hospitals, health insurance, patient services, or a healthcare contact center.
- Strong verbal communication and customer service skills.
- Ability to multitask and efficiently navigate multiple systems.
- Detail-oriented with strong documentation and problem-solving skills.

📌 Contact Center Specialist (Zapopan)
🏢 Intugo
📍 Zapopan