Company Description International Workplace Group plc (IWG) is a general leader in hybrid work solutions, supporting organizations in more than 120 countries. Through brands such as Regus, Spaces, HQ, and Signature, IWG provides flexible workspaces, meeting rooms, virtual offices, and enterprise workplace solutions for businesses of all sizes.

Millions of people use IWG’s network every day to work more productively, sustainably, and efficiently. The company helps clients reduce real estate costs, support hybrid teams, expand into new markets, and offer employees greater choice over how and where they work. IWG also shares insights, research, and customer stories that shape the future of work and help organizations adapt to evolving workforce expectations.

Role Description The Gerente de Servicio al Cliente is a full-time, on-site role based in Mexico City, Mexico. This role is responsible for overseeing customer service operations, ensuring high levels of customer satisfaction, and maintaining service quality across all touchpoints.

Daily activities include managing customer support teams, monitoring service performance, resolving escalated issues, and implementing improvements based on feedback and data analysis.



The role also involves collaborating with cross-functional teams to align customer service practices with organizational goals, developing service standards, and coaching team members to deliver consistent, professional support. The Gerente de Servicio al Cliente is expected to champion a customer-centric culture and represent IWG’s values in every interaction.

Qualifications

- Strong customer-focused skills, including Customer Satisfaction, Customer Service Management, and Customer Support.
- Solid Analytical Skills, with the ability to interpret data, identify trends, and recommend improvements.
- Excellent Communication skills, both written and verbal, with the ability to interact effectively with customers, teams, and leadership.
- Proven experience in managing customer service teams or operations, preferably in a service or hospitality-oriented environment.
- Demonstrated leadership abilities, including team coaching, performance management, and conflict resolution.
- Ability to work on-site in Mexico City and collaborate across diverse, multicultural teams.
- Fluency in Spanish required; proficiency in English is highly beneficial.
- Bachelor’s degree in Business Administration, Communications, Service Management, or a related field, or equivalent practical experience.

📌 Gerente de Servicio al Cliente (Ciudad de México)
🏢 International Workplace Group
📍 Ciudad de México