Base: Mexico-Remote

Language: English and Spanish

- Technical Support
- Provide comprehensive pre-sales and after-sales technical support services, including but not limited to pre-sales demonstrations, product installation and debugging, equipment usage training, after-sales problem solving, and equipment maintenance;
- Responsible for training clients on newly launched application solutions and product functions;
- Create application cases, technical documents, training materials, etc.;
- Assisting R&D;, Business, and Quality
- Record and maintain after-sales data, organize and analyze it, and promptly report product technical issues to direct supervisors and the R&D; department, follow up on problem-solving progress, and promote continuous product optimization;
- Assist R&D; in testing new product software and hardware and new materials, and provide feedback on improvement suggestions;




- Support on-site activities such as exhibitions and competitions, and explain and illustrate product performance to business systems;
- Monitor and collect information on clients and competitors in the market, and establish an internal information feedback mechanism;
- Based on customer feedback, propose reasonable improvement suggestions and opinions for products.

Job Requirements
- Dental‑related major or industry experience; basic computer hardware/software knowledge.
- Knowledge of equipment hardware/software to provide service support for dental products.
- Fluency in Japanese and English.
- No work experience required; good communication skills (listening, speaking, reading, writing).
- Proactive, responsible, analytical, quick learner, team player.
- Base location: Mexico.

📌 Presales Application Engineer - Dental (Torreón)
🏢 SHINING 3D Latam
📍 Torreón