Location: Must live in a Latin American country (e.g., Mexico, Colombia, Argentina, Brazil, etc.).

Work Mode :100% Remote for a US Client

Role Overview The SAP IS-U Billing Functional Consultant II is a mid-level functional consultant responsible for the configuration, support, maintenance, and enhancement of SAP IS-U Billing solutions for utility clients.

The consultant works closely with business users, functional teams, and technical development teams to understand business requirements, resolve production issues, implement system enhancements, and support end-to-end meter-to-cash processes.

This role supports both project and enhancement initiatives as well as ongoing Application Management Services (AMS) activities. The consultant is expected to maintain reliable and efficient billing operations, deliver high-quality solutions, and communicate effectively with client stakeholders and distributed delivery teams.

The position requires strong professional English communication skills and the ability to work U.S. daytime business hours aligned with the assigned client and project team.

Essential Duties and Responsibilities

- Collaborate with business users and stakeholders to gather, analyze, clarify, and document business and functional requirements for SAP IS-U enhancements and projects.
- Configure, maintain, and support SAP IS-U Billing functionality based on business and operational requirements.
- Work across all key SAP IS-U Billing areas, including rates and operand configuration, billing schemas, billing corrections, budget billing, invoicing, and bill print forms.
- Participate throughout the enhancement lifecycle, including requirements gathering, analysis, functional design, documentation, configuration, testing, training/user support, deployment, and post-production support.
- Analyze and resolve production incidents affecting SAP IS-U Billing and related meter-to-cash processes.
- Troubleshoot billing issues and perform root cause analysis to identify underlying functional, configuration, or process-related problems.
- Support service requests, defect resolution, production fixes, and minor system enhancements.
- Prepare clear and detailed functional specifications for technical development teams and coordinate with developers throughout solution implementation.
- Work closely with functional and technical teams to ensure delivered solutions meet documented business requirements.
- Execute and support functional, integration, regression, and production validation testing for enhancements, releases, upgrades, and production deployments.
- Maintain functional documentation, configuration documentation, business process flows, support procedures, and user guides.
- Support data integrity, reporting, and compliance-related initiatives across SAP systems.
- Collaborate with cross-functional teams supporting SAP FI-CA, Device Management,



Customer Service, and other related SAP IS-U processes.
- Assess upstream and downstream impacts of proposed changes across Billing, FI-CA, Customer Service, Device Management, and other integrated utility processes.
- Follow established incident, problem, change, release, and operational support procedures.
- Ensure assigned incidents, service requests, defects, and enhancements are completed in accordance with applicable service-level agreements (SLAs).
- Communicate effectively in English with client stakeholders, business users, and technical teams regarding requirements, production incidents, solution options, testing results, implementation activities, and project status.
- Participate actively in client meetings, requirements discussions, production-support calls, incident triage sessions, and technical/functional discussions.
- Work a schedule aligned with U.S. daytime business hours based on the assigned client and project requirements.
- Participate in on-call and after-hours production-support rotations when required.
- Stay current with SAP capabilities, product updates, industry best practices, and emerging technologies relevant to SAP Utilities.

Required Qualifications
- 3–5 years of SAP IS-U Billing functional experience.
- Hands-on experience configuring and supporting SAP IS-U Billing.
- Strong understanding and practical experience with SAP IS-U Billing functionality, including:
- Rates and operand configuration
- Billing schemas
- Billing corrections
- Budget billing
- Invoicing
- Bill print and forms
- Experience with bill print, rate configuration, and billing exception analysis.
- Good understanding of utility industry meter-to-cash business processes.
- Experience supporting SAP production environments and troubleshooting billing-related incidents, defects, and operational issues.
- Experience performing root cause analysis for SAP IS-U Billing issues.
- Strong requirements-gathering, business-analysis, and functional-documentation skills.
- Experience preparing functional specifications for technical development teams.
- Ability to assess functional impacts across SAP IS-U Billing, FI-CA, Customer Service, Device Management, and related processes.
- Experience supporting functional and integration testing for enhancements, releases, upgrades, and production deployments.
- Experience working within structured incident, change, release, and service-management processes.
- Strong analytical and problem-solving skills.




- Strong professional English communication skills, both written and verbal.
- Ability to communicate effectively with U.S.-based clients, including participation in requirements discussions, project meetings, production-support calls, incident triage, and technical and functional discussions.
- Ability to clearly communicate SAP functional concepts and issues to both technical and non-technical stakeholders.
- Ability to work effectively with geographically distributed and cross-functional teams.
- Ability and willingness to work U.S. daytime business hours, providing coverage aligned with the assigned U.S. client and project team schedule.
- Ability to participate in on-call or after-hours production-support rotations when required.

Preferred Qualifications
- Working knowledge of SAP FI-CA.
- Exposure to SAP IS-U Device Management.
- Experience with SAP S/4HANA Utilities / S/4 Utilities.
- Previous experience working in an Application Management Services (AMS) or managed services organization.
- Experience using Jira or a similar ticket and work-management platform.
- Previous experience in the utilities industry.
- Experience working directly with U.S.-based clients and distributed integral delivery teams.
- Experience supporting business-critical SAP applications in a production environment.

Professional Attributes Analytical and Problem-Solving

Able to break down complex billing, configuration, and business-process issues, identify root causes, and recommend effective and practical solutions.

Client-Focused

Comfortable working directly with U.S.-based client stakeholders during U.S. business hours. Demonstrates strong professional English communication skills and the ability to clearly explain functional and technical topics.

Business-Minded

Understands how SAP solutions support utility operations, customer service, billing processes, and broader business objectives.

Collaborative

Works effectively with business users, functional consultants, developers, QA teams, technical teams, and other SAP workstreams.

Detail-Oriented

Maintains a high level of accuracy in SAP configuration, requirements, functional specifications, documentation, testing, and production-support activities.

Proactive

Anticipates potential issues, identifies opportunities for improvement, recommends solutions, and takes initiative rather than waiting for problems to escalate.

Adaptable

Works effectively in a dynamic project and managed-services environment, handles changing priorities, and continuously develops SAP and utility-industry knowledge.

Accountable

Takes ownership of assigned incidents, service requests, defects, enhancements, and other deliverables through successful completion while meeting agreed timelines and service levels.

Job Type: Full-time

Work Location: In person

📌 SAP IS-U Billing Functional Consultant | 100% Remote for a US Client (México)
🏢 Shivansh Global Resources
📍 México