Company Description Convergint is a integral systems integrator specializing in the design, installation, and service of electronic security, cybersecurity, fire and life safety, building automation, and audio-visual systems for enterprise customers. The organization partners with a worldwide network of manufacturers and technology providers to deliver tailored solutions backed by strong service and support. Convergint’s empowered culture is guided by clear Values and Beliefs, emphasizing service to customers, colleagues, and communities.

Recognized as the #1 systems integrator in SDM Magazine’s Top Systems Integrators Report for the past seven years, Convergint has more than 10,000 colleagues across over 220 locations worldwide. Candidates can learn more about Convergint’s mission and services at www.convergint.com.

Role Description The Tecnico de Servicios is a full-time, on-site role based in Querétaro, QUE, responsible for supporting the installation, maintenance, and service of building technology and security systems. This role performs routine and preventive maintenance, conducts diagnostic checks, and completes repairs on electronic security, fire and life safety, and related systems in customer facilities. The technician provides field service, including responding to service calls, troubleshooting issues on-site, and ensuring systems operate according to design and safety standards.

Daily activities include documenting work performed, collaborating with project teams,



and communicating clearly with customers about system status, recommendations, and next steps. The role also involves following company and customer safety procedures, maintaining tools and test equipment, and contributing to a positive, service-focused team environment.

Qualifications

- Strong Maintenance & Repair and Maintenance skills for electronic, security, or building systems.
- Proficiency in Troubleshooting and Field Service activities, including diagnosing and resolving technical issues on-site.
- Demonstrated Customer Service skills, with the ability to communicate professionally and build trust with clients.
- Knowledge of electronic, electromechanical, or low-voltage systems; experience with security, fire, or automation systems is an advantage.
- Ability to read and interpret technical documentation, wiring diagrams, and service manuals.
- Comfort working in the field, including at customer facilities, with adherence to safety standards and procedures.
- Strong organizational skills to manage service tasks, reports, and time effectively.
- Relevant technical education or certification in electronics, telecommunications, electrical engineering, or a related discipline preferred.
- Willingness to participate in ongoing training and learn new technologies and products.
- Valid authorization to work in Mexico and ability to travel locally to customer sites as needed.

📌 Tecnico de Servicios (Santiago de Querétaro)
🏢 Convergint
📍 Santiago de Querétaro