The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.

Responsibilities:
Manage the promotion and placement of safe deposit box services and administer supervised access to safe deposit boxes
Manage and coordinate branch resources, such as financial documents and securities in national and foreign currency
Assist tellers with functional duties to ensure they are completed in an efficient and timely manner
Assist with and monitor money handling, transmission transactions, and proper execution of security procedures
Manage cash for ATMs and self-service devices
Ensure branch accounting is accurate and verify operational alignment to standards, policies, procedures and systems




Manage physical and material resources to optimize level of service provided and overall efficiency of the branch
Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:
2-4 years’ relevant experience
Experience working in customer service
Comprehensive knowledge of banking regulations and branch operational processes
Effective verbal and written communication skills
Basic knowledge of banking and acco

📌 Banamex | Distrito Guerrero | Administrador Interno | Suc 0173 (Chilpancingo de los Bravo)
🏢 Citi
📍 Chilpancingo de los Bravo