Application must include a resume written in English.
LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.
The Intermodal Coordinator Mexico (ICM) is responsible for coordinating shipments, both northbound from Mexico and southbound to Mexico. The ICM will plan for asset availability throughout the Mexico IM network and book freight in accordance to network needs. The ICM will work directly with the customer to provide a high LOS. The ICM will plan drayage assets out of Mexico, and work with US Dispatch to ensure service expectations are met.
Specific Responsibilities include:




Customer Service: The ICM is responsible for providing direct customer service to his/her own accounts, or providing customer service support on accounts with existing customer service reps. This will include:
Booking new loads out of EDI, or by email tender
Providing service updates to the customer, or relaying drayage/rail information to the appropriate customer service rep within Bison
Assisting customers through phone/email in a timely manner
Providing service updates, reason codes, and scorecard data where applicable
Submitting cost recovery for any accessorials (storage, detention, etc.)
Drayage and Rail Providers: The ICM is responsible for assigning and dispatching 3rd party dray coverage in Mexico, as well as assigning/billing rail providers
Track and trace each container daily to ensure ETAs are on schedule
Communicate any rail delays to the respective planner, customer, or CSR

📌 Mexico Intermodal Coordinator (México)
🏢 Bison Transport
📍 México