Established in 2023 out of equal investments from DaVita, a leading provider of kidney care services, and Medtronic, one of the world's largest medical device companies, Mozarc Medical offers an exciting and unique start-up experience backed by the support of two long-time industry and market leaders.
Our employees play a key role in developing technology solutions that enrich patients' lives and create meaningful progress in the treatment of kidney disease. Senior Supply Chain & Customer Care Manager, Americas Region
Hybrid role with ability to be in office 2-3 times per week.
This role is idóneo for a leader with strong customer care and order management experience within a supply chain organization, who enjoys balancing team leadership with hands-on operational execution. Reports to the Senior Director of Global Supply Chain with dotted line reporting to the Americas VP of Sales.
Supply Chain & Customer Care Manager will be responsible for supply chain and logistics functions including:
Customer Care
Material procurement
Production planning
Inventory control




Logistics and distribution
They must ensure the best customer experience to external and internal customers while operating within company guidelines and ensuring that the needs of all customers are met in a timely, comprehensive manner. Managing and optimizing the end-to-end order-to-cash process, including order entry, order status communication, issue resolution, and invoicing, ensuring a seamless customer experience
Leading the transactional customer care and order management operations, including order entry, order status communication issue resolution, and invoicing.
operations, purchasing and logistics) and outside customers and suppliers
Planning and analyzing activities related to inventory, production planning, and logistics to support service and cost objectives
Developing, implementing, and maintaining policies, procedures, and material control systems to improve service levels, responsiveness, and

📌 Bilingual Senior Supply Chain (Ciudad de México)
🏢 Mozarc Medical Holding
📍 Ciudad de México