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Regional Service Delivery Manager for Service Desk
EVP Global Functions
Digital Core
Full-time
As Regional Service Delivery Manager for Service Desk, your day will focus on ensuring high-quality IT Service Desk delivery across North America and LATAM. You will act as the regional escalation contact for service delivery topics, represent IT to the regional business and users, and collaborate closely with the Global Service Desk Manager to ensure efficient, transparent, and timely support for Siemens Energy employees. You will monitor service performance, drive continuous improvement, support regional major incident management, and help ensure that IT standards, security expectations, SLAs, and KPIs are consistently met.
Ensure agreed Service Desk delivery for the assigned region,



monitoring performance against SLAs, KPIs, and local business expectations.
Act as the regional escalation point for North America and LATAM, ensuring user complaints, enquiries, and escalations are recorded, handled, and resolved effectively.
Oversee regional Major Incident activities and coordinate communication with business stakeholders during operational issues or service disruptions.
Analyze Service Desk performance, collect regional input for improvement planning, and drive continuous service improvement initiatives across the region.
Partner with integral Service Desk leadership, local IT providers, On-Site Support teams, and business stakeholders to ensure consistent service delivery and business alignment.
Bachelor's or Master's degree in Computer Science, Information Technology, Service Management, or an equivalent field.
~7-9 years of total professional experience in a similar IT service delivery or service ma

📌 Regional Service Delivery Manager for Service Desk (Santiago)
🏢 Siemens Gas And Power
📍 Santiago