Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more.
Job Category
Employee Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
Responsibilities:
Customer Service
- Serve as the primary liaison between Benefit and LOA vendors and Salesforce employees.- Maintain proper case management by utilizing team dashboards to ensure a timely and accurate responses that are based on Salesforce key performance indicators (KPIs).
- Ability to identify trends in the case management system with the assistance of our Data Partner and create training opportunities for the T1 team and SMEs.
Partnership & Collaboration
- Function as a thought partner with integral stakeholders to create seamless, end-to-end employee experiences for complex, highly visible Benefit and LOA Programs.
- Consult with Benefits/LOA COE, Payroll, ESBPs, and Salesforce legal counsel, as necessary.
- Partner with Health & Safety and our Workers’
📌 Senior Benefits (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México
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