We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn. Our client is a large, not-for-profit organization that provides comprehensive primary care and community health services for people living in their area. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success
Job
Responsibilities:
Our Patient Services Representatives are responsible for making calls to patients to set up an appointment. This position will also explain programs and procedures. Must be Bilingual in Spanish/English.
Responsibilities include:
- Consistently use a professional, courteous approach to facilitate communication with patients.
- Schedule appointments and record reasons for visits on the patient notes in the scheduling software system.
- Inform patients of any preparation or special requirements for their appointments
- Provide travel directions to patients when necessary.
- Verify coverage and benefits through the online process for each appointment.
- Follow established guidelines for the use and/or disclosure of protected health information.
Qualifications
- 1+ year of experience in call center or medical reception.
- Excellent phone presence and communication skills.
- Motivated by targets and performance-based incentives.
- Bilingual (English/Spanish).
- Passion for helping others.
Job Types: Full-time
Pay: $3,500 pesos per week plus bonuses
Work Location: Work from home (must live in the Mexicali area)