Job Purpose

A level one customer service representative is defined as being fully trained in all products such as but not limited to Expat, Travel and/or Destination insurance products and services provided by the team as indicated below.

During off-hours (evening, weekends, nights and holidays), in addition to the above, he/she will be responsible for responding to and coordination of requests from corporate clients which can include sending eligibility and benefit details to medical providers, providing bill status, arranging medical appointments and other services.

KSA (Knowledge, Skills and Abilities/Attitudes)
- Superior customer service skills;
- Excellent interpersonal skills;
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi task and prioritize;
- Ability to handle stress

Requirements:
- Bilingual (English & Spanish)
- Must be detail-oriented and organized
- Must possess critical thinking skills as well as the ability to manage time efficiently.
- Must be able to gather the information necessary to assist customers.




- Always be sharp and alert.
- Needs to communicate well with co-workers (verbal and written).
- Knowledge of phone manners, etiquette and protocols.
- Professional phone etiquette and written skills
- Ability to adapt to changes
- Able to understand, interpret and explain policies and procedures as well as knowledge of commonly used concepts, practices and procedures in the field.
- Ability to deal with irate customers and complaints while maintaining composure and control of the situation.
- Knowledge of Microsoft Office.
- Ability to learn from past experiences.

Tipo de puesto: Jornada completa, Por tiempo indeterminado

Beneficios:
- Programa de referidos
- Prestaciones de Ley y superiores
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones de Ley
- Vales de Despensa
- Prima Vacacional 100%
- Aguinaldo 30 Días
- Employee Wellness Program

Idioma:
- Inglés (Obligatorio)

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📌 Customer Service Representative I (Tlacoquemecatl del Valle)
🏢 GLOBAL EXCEL MEXICO
📍 Tlacoquemecatl del Valle