About BIGO Live

BIGO Live is a general livestreaming platform where millions of users connect, interact, and build communities in real time. Every day, creators and users from around the world rely on our platform to share experiences, discover content, and engage with others.

As our community continues to grow, we're looking for professionals who are passionate about creating exceptional digital experiences and building trust with our users.

About the Role

As a User Experience & Community Specialist, you'll play an important role in supporting some of our most engaged users.

Rather than providing transactional support, you'll focus on understanding user needs, resolving complex situations, and ensuring every interaction strengthens trust in the platform.

You'll collaborate with multiple internal teams while managing sensitive cases that require empathy, critical thinking, and sound judgment.

If you enjoy solving problems, making thoughtful decisions, and creating meaningful user experiences, we'd love to hear from you.
- Fluent or Native English written and spoken (80% minimum):




- Open to come to the office at least 4 days per week
- Open to work on different shifts/schedules per month as assigned
- Bachelor Degree
- Mexico City, Mexico
- Full-time

What You'll Be Doing
- Deliver personalized support to users through chat in English and Spanish.
- Build trusted relationships by understanding user needs and providing thoughtful solutions.
- Manage cases from beginning to resolution while ensuring a high-quality experience.
- Investigate complex situations and gather relevant information before making decisions.
- Identify user behavior patterns and share insights that help improve the overall user experience.
- Escalate high-risk or sensitive issues with clear documentation and context.
- Partner with Operations, Product, and other internal teams to continuously improve our platform.

We're Looking For Someone Who
- Enjoys solving challenging situations.
- Thi

📌 User Experience (Colonia del Valle)
🏢 BIGO TECHNOLOGY PTE.
📍 Colonia del Valle