Abouttheclient
Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.
AboutTeamified
TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand
accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.
JobSummary:
We'relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement—you'llbeequallycomfortablereviewingacustomer'splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.You'llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent—youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer'senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.
KeyResponsibilities:




Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond
Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities
Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer'sbusinessgoalsandplatformmaturity
Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations
Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed
Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)
Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds
DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI
Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients
CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences




Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin
communityevents
RequiredSkillsandExperience
5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment
Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion
Strongtechnicalaptitude—comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues
Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity
Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders
Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives
Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape
Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously
ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail
Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach
Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam
Benefits:
Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.
Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment
Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams
Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput
LeaveBenefits
Ifyoupossesstherequiredskillsandareeagertocontributetoourteam'ssuccess,weencourageyoutoapplyforthisexcitingopportunity.
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📌 Technical Account Manager (México)
🏢 Teamified
📍 México