Work From Anywhere in LATAM or the Philippines
Work Schedule:
9:00 AM - 5:00 PM EST |US Timezone (Flexible) | Overlap with US business hours)
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund.
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About the Client
A biotechnology company specializing in personal stem cell banking is looking for a Business Systems Manager to lead a full CRM migration and take ownership of the organization's core business systems.
The company recently changed ownership and is modernizing its technology stack from the ground up, moving away from a fragmented, developer-dependent setup toward systems it can own internally. It's a lean organization in active build-out mode, with room for someone to shape how the business runs operationally.
About the Role
You'll lead the migration of the CRM from Salesforce to HubSpot or Zoho, coordinating with existing developers throughout the transition and building a system that fits sales, front office, and operational workflows. You'll also take ownership of two systems built by external developers — a lab information management system (LIMS) and a patient database — learning them during handoff and becoming their long-term internal owner, while maintaining integration with an existing client portal.
Success means becoming the go-to internal owner for all business systems: a completed CRM migration adopted by the team, stable LIMS and patient database systems with no production issues, and a track record of proactively identifying and implementing integrations that improve how the front office and operations teams work.
Core Responsibilities
CRM Migration & Ownership




Lead the migration of the CRM from Salesforce to HubSpot or Zoho, coordinating with existing developers throughout the transition
Build out the new CRM platform to match sales, front office, and operational workflows
Maintain integration between the CRM and the client-facing portal throughout the migration
Own CRM administration, configuration, and user support after go-live
Systems Integration & Technical Ownership
Take over maintenance of the lab information management system (LIMS) following handoff from the development team
Manage the patient database system, coordinating with developers on updates as needed
Identify and implement new system integrations based on team needs
Troubleshoot technical issues across the CRM, portal, LIMS, and database systems
Front Office Systems Support
Build and configure tools that improve front office operational efficiency
Provide responsive support to the front office team for system-related requests
Develop solutions for recurring operational pain points
Vendor & Developer Coordination
Coordinate with the development team on system handoffs for the LIMS and patient database
Work alongside existing CRM developers during the migration period
Manage future systems vendor relationships as they arise
Requirements
Must-Have
2+ years of hands-on Salesforce administration, including configuration (not only end-user usage)
At least one completed CRM migration or re-platforming project (Salesforce to HubSpot, Salesforce to Zoho, or equivalent)
Working,



admin-level experience with HubSpot or Zoho
Experience integrating systems via API tools or middleware (Zapier, Make, or custom API integrations)
4–8 years of total experience in CRM administration, business systems, or sales/marketing operations
Demonstrated end-to-end ownership of a CRM or business system, not a support/team role
B2 English (CEFR) for clear internal communication with US-based leadership and cross-functional teams
Nice-to-Have
Experience with LIMS (Laboratory Information Management System) or scientific/lab data systems
Exposure to Heroku or similar cloud platforms for portal integrations
Healthcare, biotech, or life sciences industry experience, including HIPAA awareness
Experience supporting front office or sales operations teams
Background at a lean or bootstrapped company ******* employees) with broad, hands-on ownership
Benefits
Competitive Salary:
Based on experience and skills
Remote Work:
Fully remote—work from anywhere
Team Incentives:
Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO:
In accordance with company policy
Health Coverage for PH-based talents:
HMO coverage after 3 months for full-time employees
Direct Mentorship:
Guidance from international industry experts
Learning & Development:
Ongoing access to resources for professional growth
General Networking:
Connect with professionals worldwide
Our Recruitment Process
Application
Screening
Skills Assessment
Topgrading Interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?
If you're empathetic, organized, and passionate about improving patient experiences through operational excellence, this role is for you. Apply now to help make specialized healthcare more accessible to patients across the U.S.

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