About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers,



working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.
We’re looking for a Complaints Specialist to investigate and resolve complaints quickly and efficiently. You'll take ownership of customer issues, improve internal processes wherever needed, and contribute to the way we support our customers every day.
You'll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we’re invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut.
Up to shape what's next in finance? Let's get in touch.

What you'll be doing

Handling incoming formal complaints within the regulatory deadline
Identifying, analysing, and resolving issues
Setting up and improving internal procedures
Actively contributing to a culture where the fair treatment of customers is a priority
Organising and m

📌 Support Specialist (Ciudad de México)
🏢 Revolut
📍 Ciudad de México