Overview
We are looking for an a Professional, Client Services to join our Client Services Team from LATAM, located in Colombia or Argentina, reporting to the Director of Account Management, LATAM. As a Professional, Client Services at Epsilon, you will be responsible for providing support to clients to promote the adoption and best practices in the use of products and will collaborate with different teams including Product, Sales, Technology and more.
You will have the opportunity to take on challenges from scratch, developing practices to help enhance benefits for our clients, and the challenge of analyzing data from a comprehensive view of the industry, providing partners with the best solutions to meet their business goals.
Responsibilities
Create and manage digital campaigns reports
Create campaign witnesses
Tracking campaign activity and achievement of goals
Act as the primary point of contact regarding technical issues and inquiries, providing guidance on the product and troubleshooting.
Develop and automate internal usage processes and best practices manuals for our products.




Identify and report issues, bugs, and other errors to internal product and/or technology teams.
Work as a liaison between client services and technology to enhance support processes and propose new functionalities.
Focused on providing first-level support to our internal and external customers.
Be a strategic partner with the Sales team to help breaking down opportunities and increase the client lifetime value
Qualifications
Experience in managing and analyzing Digital Campaign Reports
Experience in working with clients from different industries, knowing the needs of each one in their digital activities.
Ability to manage multiple clients and projects simultaneously. Very organized
Experience in handling social or programmatic platforms.
Willingness and proactivity for learning and adopting new tools, both internal and external.
Intermediate level of English (B2).
Self-motivated and com

📌 Professional, Client Services (Ciudad de México)
🏢 Publicis Groupe Holdings
📍 Ciudad de México