Contact Center Specialist

Location: Guadalajara, Jalisco – Onsite
Employment Type: Full-Time
Schedule: Monday to Friday, with tentative Saturday availability
Salary: $19,500 MXN monthly + benefits above the legal requirements

We are seeking a Contact Center Specialist to provide high-quality support to patients and customers within a healthcare environment. This role is adecuado for someone with strong communication skills, a customer-focused mindset, and previous experience supporting patients, hospitals, insurance providers, or healthcare-related services.

Key Responsibilities

Manage inbound and outbound calls with patients and customers.
Assist with scheduling, rescheduling, and canceling appointments.
Verify patient demographics, insurance details, and other relevant information.




Address questions and concerns while providing professional and empathetic support.
Accurately document interactions and updates in internal systems.
Follow established healthcare privacy, confidentiality, and customer service standards.

Qualifications

Bachelor’s degree is required.
Previous experience in healthcare, hospitals, health insurance, patient services, or a healthcare contact center.
Strong verbal communication and customer service skills.
Ability to multitask and efficiently navigate multiple systems.
Detail-oriented with strong documentation and problem-solving skills.

📌 Contact Center Specialist (Zapopan)
🏢 Intugo
📍 Zapopan