Brief Description

The Customer Operations Representative plays a critical role by supporting the successful execution of customer orders and delivering a high-quality customer service experience throughout the order lifecycle. Administers customer order / account inquiries, order-related communication, issue resolution, order workflow support, backlog coordination, and operational customer service activities following order placement. This role works closely with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales teams to ensure timely, accurate, and professional support for customer operational needs while promoting service consistency, responsiveness, and operational excellence.

Essential Job Functions

Customer Order Support & Execution

Support customers throughout the order execution lifecycle following order placement.
Process and manage customer order updates, changes, holds, cancellations, and exception requests in accordance with company procedures.
Monitor order activity and proactively communicate order status updates,



shipment information, delays, and execution-related changes to customers.
Coordinate order workflow activities to support timely and accurate order execution.

Customer Communication & Issue Resolution

Respond to customer inquiries related to order status, shipments, delivery timelines, documentation, RMAs, credits, and operational support requests.
Investigate and resolve customer issues, discrepancies, and execution-related concerns professionally and promptly.
Coordinate cross-functionally to identify root causes and support issue resolution activities.
Escalate complex issues appropriately while maintaining clear customer communication.

Backlog & Operational Coordination

Support backlog management and operational workflow activities.
Coordinate with Supply Chain, Logistics, Manufacturing, Quality, Trade Compliance, and Finance teams to support customer execution requirements. Monitor operational r

📌 Customer Operations Representative (Guadalajara)
🏢 Rochester Electronics
📍 Guadalajara