DRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
Implement service & retail education plans aligned with business priorities
Cooperates with 360° internal and external stakeholders guarantying a consistent customer experience
Pilots & monitors Retail Education's Efficiency
TRANSMITS, MEASURE & EMPOWER
Designs & implements appropriate learning solutions for Retail Signature
Delivers & transmits Education Contents
Provides personalized follow-up & coaching on the spot
Animates learning communities with passion
ELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
Fosters empathy and credibility
Promote and develop the boutique teams in: Knows customer profiles & transmits retail signature
It continually elevates skills of expert boutique teams to create memorable experiences tailored to brand specificities under a Client Centricity framework.
Key Responsibility 1
LEARNING & DEVELOPMENT
Implement and measure training and coaching strategies in an omni channel environment to maximize sales.
Develop a deep understanding of the boutique´s team' skills and needs to set and implement short, mid, and long-term training action plans to exceed sales targets, improving the sales and service skills of the boutique teams.
Coaching on the spot: in charge and responsible for the carry out of the Retail Signature coaching and provide the KPI´s evaluation report.
Drive boutique performance, including but not limited to Category performances.
Train & develop the talent of boutique team by carry out Coaching on the spot.
Evaluate performance of boutique team according to KPI´s & Brand standards (Retail Signature)
Refresh coaching before events take place.
Identify & exploit existing /new opportunities for Montblanc in terms of training.
Key Responsibility 2
LEADERSHIP
Enhance client knowledge through Retail Signature to connect and engage with visitors, prospe
📌 Retail Sales (Ciudad de México)
🏢 Montblanc
📍 Ciudad de México
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