At Tech Mahindra, we want to meet you. If you have a human, analytical, and strategic vision, this role is for you.

Role Purpose
Serve as the primary strategic partner and single point of contact for associates and leaders by addressing all Human Resources–related requirements and inquiries. Ensure effective communication, policy compliance, and strong associate engagement across the IBU/Department, fostering a positive and high-performance work environment.
Key Responsibilities
- Associate Support & Relationship Management
Act as the primary HR contact for associates, addressing HR-related requirements, concerns, and inquiries.
Provide continuous, proactive support to associates to enhance engagement, motivation, and retention.
Act as a facilitator in resolving associates’ grievances, ensuring fair, timely, and compliant resolution.
- Associate Lifecycle Management
Manage and support the full associate lifecycle within the IBU/Department, including:

Onboarding and integration
Engagement and performance discussions
Career development support
Offboarding and exit processes





Ensure all lifecycle touchpoints align with company policies, culture, and compliance standards.
- Engagement & Culture Building

Plan, implement, and drive associate engagement initiatives tailored to the needs of the IBU/Department.

Strengthen associate relations through:

Counseling and coaching

Mentoring and development guidance
- Communication & Feedback Mechanisms
Ensure consistent, transparent, and effective communication by providing structured platforms for associates to share feedback, raise concerns, and express opinions, such as:

Regular HR meetings

Skip-level sessions

Coffee chats

Focus groups or engagement forums
- Policy Compliance & Discipline Management

Enforce and promote alignment with HR policies, company guidelines, and applicable labor regulations.

Manage floor discipline and disciplinary matters, ensuring fairness, documentation accuracy, and adherence to internal

📌 HRBP Call Center (Ciudad de México)
🏢 Tech Mahindra
📍 Ciudad de México