Most people don't think twice about going to the doctor. But for over 85 million uninsured and underinsured Americans — the cashiers, drivers, home health aides, and construction workers who keep this country running — getting care is complicated, expensive, and often out of reach.
We built Vitable to change that.
Vitable is the health benefits platform designed for every worker. We make it easy for employers to offer real, high-quality healthcare to their teams — not watered-down coverage, but benefits that actually work. It's better for employees. It's smarter for employers. And it matters.
We're a small, passionate team moving fast and solving a problem that genuinely deserves solving. If you're looking for a place where your work has a tangible impact on real people's lives, you've found it.
The Role
As a Customer Operations Associate at Vitable, you'll be the go-to partner helping employer clients bring better healthcare benefits to life. From onboarding new groups to supporting day-to-day needs, you'll ensure every client feels confident,
informed, and cared for. You'll work closely with Customer Success and Sales to deliver a smooth ICHRA implementation experience and ongoing support that reflects Vitable's promise of excellent service.
What You'll Do
Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees
Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA
Problem-solve with urgency when setup or configuration issues arise
Document best practices and refine internal workflows related to ICHRA operations
Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support
What We're Looking For
2+ years of experience in customer service, operations, or benefits administration
Familiarity with ICHRA, HRA, or
📌 Customer Operations Associate Mexico or LATAM Based ONLY (México)
🏢 Vitable Health
📍 México
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