This role supports a growing portfolio of physician-led businesses spanning healthcare, education, media, publishing, and professional services. Key brands include Pinnacle Business Academy, Mindful Practice Podcast, Phoenix Medical Spa, Phoenix Ascend Press, and related ventures. The idóneo candidate can move comfortably between brands while maintaining clear organization, professional communication, and consistent execution. Own the day-to-day operational systems that keep multiple businesses organized, responsive, and moving forward. This is not a passive task-taking position. The successful candidate anticipates recurring needs, closes loops, documents processes, communicates early when something is blocked, and reduces the amount of routine administrative work that reaches the founder.

Responsibilities:
· Manage GoHighLevel contacts, tags, pipelines, forms, workflows, automations, email/SMS sequences, calendars, funnels, and basic landing-page or website updates.
· Maintain a master task and deliverables tracker across businesses, including deadlines, owners, dependencies, status,



and follow-up.
· Manage scheduling, appointment coordination, calendar support, reminders, and routine administrative follow-through.
· Support customer and client communications by phone and email, including answering basic questions, routing inquiries appropriately, and documenting follow-up needs.
· Provide professional front-line support for healthcare-related and nonclinical business inquiries; understand when a question requires escalation rather than independent response.
· Maintain SOPs, checklists, shared folders, templates, access documentation, and recurring business processes.
· Coordinate with contractors and vendors, track requested deliverables, and proactively identify overdue or blocked work.
· Support lead intake, guest or speaker inquiries, client onboarding, forms, follow-up workflows, and administrative handoffs.
· Assist with integrations and workflow connections

📌 Operations & Systems Virtual Assistant (México)
🏢 Hpo Outsourcing Professionals - Agency
📍 México