? We're Hiring: Customer Service Specialist – Insurance & Assistance ?
? Location: Hybrid / Remote
? Monthly Compensation: $23,604 MXN + Annual Bonus
? Position: Full-Time
? Start Date: February 23, ****
? Meet & Greet Dates: January 22 & 27, ****
Are you ready to take your customer service career to the next level? We're looking for a Customer Service Specialist to join a high-standard, fast-paced service operation supporting insurance, assistance, and account-related services. This is your opportunity to grow professionally while working with an international operation that values empathy, accuracy, and customer care.
? Why Join Us?
✨ Versátil Work Model: Hybrid or remote options based on role and business needs
? Competitive Compensation: Monthly income plus performance and annual bonuses
⏰ Balanced Schedules: More relaxed than traditional customer service roles
? Career Growth: Ongoing training and development opportunities
? Global Exposure: Support customers in an international service environment
? What You'll Do:
✔️ Deliver world-class customer service over the phone
✔️ Assist customers with travel insurance, rental car insurance, retail insurance, and medical assistance
✔️ Support customers with account-related inquiries and preventive outreach
✔️ Accurately document customer interactions, claims,



and account updates
✔️ Build trust through a customer-first, empathetic approach
✔️ Handle complaints and escalations professionally
✔️ Navigate multiple systems while meeting quality and compliance standards
? What We're Looking For:
✔️ English Fluency: Required
✔️ Customer Service Experience: Assistance, support, or call center experience preferred
✔️ Strong communication and de-escalation skills
✔️ High attention to detail and accuracy
✔️ Ability to multitask in a fast-paced environment
✔️ Positive attitude and team-oriented mindset
✔️ Proficiency with computers, including MS Word and Excel
⏰ Schedule Requirements:
? Service Window:
• Monday–Friday: 8:00 am – 9:00 pm ET
• Saturday–Sunday: 10:00 am – 6:30 pm ET
? Training Schedule:
• Tuesday–Saturday: 6:30 am – 2:30 pm (Mexico City Time)
? Compensation Breakdown:
? Base Salary: $18,100 MXN
? Savings Bonus: $2,353 MXN
? Grocery Vouchers: $2,353 MXN
? Restaurant Vouchers: $798 MXN
✅ Total Monthly Compensation: $23,604 MXN
? Annual Bonus: Up to $26,062 MXN
? Ready to make an impact? Apply now and take the next step in your career! ?
Israel Concha
Founder and Executive Director
New Comienzos NGO

📌 Customer Service Specialist Insurance & Account Support (Tlalnepantla de Baz)
🏢 New Comienzos
📍 Tlalnepantla de Baz