Personal Injury Intake Manager
Location:
Fully Remote
Preferred Location:
Mexico
Type:
Full-time contractor
Schedule:
U.S. business hours (EST)
Compensation:
$2,500 to $3,500 USD per month, with performance bonus potential
About the Role
Rosenblum Law is looking for a full-time
Personal Injury Intake Manager
to help manage and improve our personal injury and medical malpractice intake operation.
This is a fully remote role for someone who understands legal intake, knows how to qualify injury cases, and can help turn more leads into signed cases.
We already have team members handling intakes and backend follow-up. We are looking for someone who can come in, manage the day-to-day intake process, coach the team, improve follow-up, and increase the number of qualified cases we sign.
This is not just an administrative management role. We need someone who is hands-on, organized, numbers-driven, and comfortable holding the intake team accountable.
What You'll Do
Manage the personal injury and medical malpractice intake process from first contact through signed case
Supervise and coach intake team members
Handle personal injury and medical malpractice intakes when needed
Review calls and provide clear feedback to improve performance
Improve intake scripts, call flow, qualification questions, and follow-up cadence
Help the team identify strong personal injury and medical malpractice cases faster
Create clear standards for strong leads, weak leads, urgent leads, and leads that are not a fit
Track leads through the pipeline and make sure no strong lead falls through the cracks
Work with backend operations to make sure follow-up is completed properly and on time
Prioritize urgent, high-value, and time-sensitive leads
Monitor team performance, including response time, completed intakes, follow-up attempts, signed cases, and conversion rates
Create simple weekly reports for leadership




Identify bottlenecks in the intake process and recommend practical improvements
Test new strategies to increase completed intakes and signed case volume
Work directly with firm leadership to improve the overall intake system
What We're Looking For
Experience in personal injury intake, medical malpractice intake, legal intake, legal sales, call center management, or law firm operations
Strong English communication skills
Spanish fluency is a plus
Experience working remotely for a U.S.-based company preferred
Strong understanding of how to qualify injury leads
Comfortable speaking with potential clients by phone
Comfortable managing, coaching, and holding team members accountable
Strong follow-up skills and attention to detail
Comfortable reviewing calls and giving direct feedback
Organized and able to manage multiple open leads at once
Comfortable using CRMs, spreadsheets, call tracking tools, and internal messaging systems
Able to work independently in a remote environment
Numbers-driven and focused on measurable results
Professional, reliable, and highly responsive during working hours
Preferred Experience
• Prior experience working for a U.S. personal injury law firm
• Prior experience with medical malpractice intake
• Experience managing intake staff or sales staff
Experience improving intake scripts or workflows
Experience tracking conversion rates and team performance
Familiarity with common personal injury case types, including car accidents, slip and falls, construction accidents, workplace injuries, wrongful death, nursing home neglect,



and medical malpractice
What Success Looks Like
More qualified leads complete intakes
More completed intakes become signed cases
Faster response time to new leads
Better follow-up on open leads
Better lead qualification
Fewer missed opportunities
Stronger team performance
Cleaner reporting and better visibility into the intake pipeline
A repeatable intake process that can scale as lead volume grows
Remote Work Expectations
Fully remote position
Must be available during U.S. business hours
Must have a quiet professional work environment
Must have reliable internet and phone access
Must be comfortable communicating by phone, video, email, and internal messaging tools
Must be responsive and available throughout the workday
Must be able to manage work and team accountability without in-person supervision
Compensation
Compensation will depend on experience.
Expected range:
$2,500 to $3,500 USD per month
Candidates with strong personal injury intake management experience may be considered at a higher rate.
Performance bonus potential is available based on measurable improvements, including:
Completed qualified intakes
Signed personal injury or medical malpractice cases
Lead-to-intake conversion rate
Intake-to-signed-case conversion rate
Follow-up compliance
Team productivity
About Rosenblum Law
Rosenblum Law is a growing law firm with a focus on building strong systems, providing excellent client service, and helping people through stressful legal situations.
We are expanding our personal injury and medical malpractice intake operation and are looking for someone who can help us build a stronger, more organized, and more effective intake team.
The right person will not just complete tasks. They will take ownership of the intake process, improve performance, and help increase the number of qualified cases we sign.

📌 Personal Injury Manager (México)
🏢 Rosenblum Law
📍 México