We are seeking a bilingual IT Desk Support Specialist to provide firstlevel technical support and ensure a positive enduser experience.

Location requirement León, Guanajuato, or within a maximum onehour commuting distance
Language requirement Fluent English
Schedule Rotating shifts

Key Responsibilities
Provide IT support through phone, chat, and ServiceNow.
Troubleshoot and resolve Tier 1 hardware, software, network, and telecommunications issues.
Log, categorize, and prioritize incidents and service requests accurately.
Escalate unresolved cases to Tier 2 and Tier 3 teams with complete documentation.
Communicate updates and expected resolution times to users in accordance with SLAs.
Conduct postresolution followups and identify recurring issues or improvement opportunities.

Requirements
13 years of experience in Help Desk, Service Desk, or IT Support.
Bilingual English and Spanish communication skills.
Availability to work rotating shifts.




Knowledge of Windows, macOS, iOS, and Android.
Experience with ticketing and incident management tools ServiceNow is preferred.
Basic knowledge of Active Directory, Exchange, VPN, network connectivity, and desktop applications.
Strong customer service, communication, and problemsolving skills.

Nice to Have
Experience with Okta, Azure, Microsoft Exchange, Active Directory, Five9, or Apple Mac systems.
ITIL Foundation certification or familiarity with ITIL, COBIT, and SDaaS.

Bolsa de trabajo México ofrecemos puesto de IT Desk Support para el sector de Informatica Telecomunicaciones en la empresa Oportun de León. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 IT Desk Support Remote (León)
🏢 Oportun
📍 León