Job Purpose

As a ThirdParty Administrator for dozens of Healthcare Insurance companies located overseas, the Customer Service Representative is responsible to handle Inbound requests received via phone and email for Expat, Destination and Travel patients whose medical services will take place either in the United States or the rest of the world. Besides providing coverage details to medical Providers insured Members, coordinating cashless appointments worldwide, providing bill status information to Providers, the CSR will work closely with the Case Management department on services that require an authorization which include identifying services that must be precertified and initiating the preauthorization process. Last but not least, the CSR will be working with Account Management for any bill related matters that need to be escalated.

A customer service representative is responsible for assisting members, medical providers and clients over the telephone, via email, and or through any other channel of communication by providing information about insurance plans such as but not limited to Expat, Travel and or Destination insurance plans. He she will be required to validate the members policy, provide policy benefits and confirm a members eligibility. He she will also be required to respond to inquiries regarding the status of authorizations and bills as well as assist requesters in locating appropriate medical providers. A customer service representative is expected to promote excellence in all communications.





A level one customer service representative is defined as being fully trained in all products such as but not limited to Expat, Travel and or Destination insurance products and services provided by the team as indicated below.

During offhours evening, weekends, nights and holidays, in addition to the above, he she will be responsible for responding to and coordination of requests from corporate clients which can include sending eligibility and benefit details to medical providers, providing bill status, arranging medical appointments and other services.

KSA Knowledge, Skills and Abilities Attitudes

Superior customer service skills
Excellent interpersonal skills
High level of professionalism
Good problemsolving skills
Highly organized with ability to multi task and prioritize
Ability to handle stress
Requirements

Bilingual English Spanish

Must be detailoriented and organized

Must possess critical thinking skills as well as the ability to manage time efficiently.

Must be able to gather the information necessary to assist customers.

Always be sharp and alert.

Needs to communicate well with coworkers verbal and written.

Knowledge of phone manners, etiquette and protocols.





Professional phone etiquette and written skills

Ability to adapt to changes

Able to understand, interpret and explain policies and procedures as well as knowledge of commonly used concepts, practices and procedures in the field.

Ability to deal with irate customers and complaints while maintaining composure and control of the situation.

Knowledge of Microsoft Office.

Ability to learn from past experiences.

Tipo de puesto Tiempo completo, Por tiempo indeterminado

Ventajas

Programa de referidos
Prestaciones de Ley y superiores
Seguro de gastos médicos mayores
Seguro de vida
Vacaciones de Ley
Vales de Despensa
Prima Vacacional 100
Aguinaldo 30 Días
Employee Wellness Program
Idioma

Inglés Obligatorio
Lugar de trabajo Insurgentes Sur, Alcaldía Benito Juárez, CDMX.

Rotative Schedules

From 7am to 4 pm
From 8am to 5pm
From 9am to 6pm
From 10am to 7pm
From 11am to 8pm
From 12pm to 9 pm
From 1pm to 10pm
From 2pm to 11pm
Días de descanso rotativos, 1 entre semana y 1 día del fin de semana

Importante Fecha de contratación a partir del 21 de Septiembre 2026.

Job Types Fulltime, Contract, Permanent
Bolsa de trabajo México ofrecemos puesto de Customer Service Representative I para el sector de Medicina Salud en la empresa Global Excel de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Representative I (Benito Juárez)
🏢 GLOBAL EXCEL
📍 Benito Juárez