Job Description:• Minimum 3 years relevant experience in Problem Management.• ITIL v3 or ITIL 4 Foundation certification.• Solid experience working with Service

Now- Building reports, dashboards, templates• Exceptional experience in trending analysis• Exceptional interpersonal and leadership skills – servant leadership, collaboration, facilitation and negotiation.• Excellent written and verbal communication skills.• Ability to effectively communicate technical actions to a non-technical audience.• Customer service oriented.• Strong proficiency with Microsoft Office Suite, especially Excel and Power

Point.• Energetic and have an excellent work ethic.• Desire and ability to quickly learn and apply new concepts

Benefits

Pantry vouchers cap 10% ($ 3,439.40) Life Insurance Direct Hiring, 100% payroll mode.SGMM Family premium coverage plan Minor Medical Expense Insurance (Reimbursable)Savings Fund 13% (Annual Capped $107,370) 4,473.74 monthly

Extendable Insurance, Dental, Vision & Auto

Christmas bonus 30 days Vacation bonus 15%Permanent contract from day one12 days of vacation in the first year, increasing by 2 as dictated by law

Extra Days Off

📌 Problem Management Specialist (México)
🏢 HCLTech
📍 México