Employment Type:
Full-time (60+ hours/week), Independent Contractor
Location:
Remote
Schedule:
Monday to Friday, 8 AM to 8 PM Eastern Time (8:00 PM - 8:00 AM PHT), with rotating weekend coverage as needed.
Compensation:
$6/hr
About the Role
We're a U.S.-based, venture-backed financial technology startup on a mission to redefine financial access. We're seeking a resilient and process-driven Customer Success Executive to be the frontline of our customer experience. This role is critical for managing high-volume customer interactions while helping to build scalable support systems.
About You
You thrive in a fast-paced, independent environment where volume is high and processes are being built in real-time. You are naturally systematic, staying calm and effective under pressure. You don't just solve problems for customers; you look for patterns and ways to prevent them in the future. You see a heavy workload as a puzzle to optimize, not a burden.
Key Responsibilities
Handle ******+ customer inquiries daily across Intercom (chat/email) and Instagram DMs with accuracy, empathy, and speed.
Proactively identify trends in customer issues and suggest improvements to FAQs,



automations, and workflows.
Build and manage Intercom workflows and automations to enhance efficiency.
Maintain the highest standards of data security and confidentiality.
Help document processes and build the foundation for a scaling support team.
2+ years
of experience in customer support, preferably in a digital/tech environment.
Proven ability to handle high-volume queues (e.g., live chat, email tickets)
Excellent, clear, and professional written English.
A systematic and process-oriented mindset. You love building personal systems to manage your work.
High degree of personal accountability and the ability to work independently with minimal supervision.
Strong problem-solving skills and a desire to find the root cause of issues.
A stable internet connection and a dedicated, quiet workspace.
Bonus Points for:
Exposure to financial services or fintech.
Experience with Intercom or similar tools.
Experience working in a startup or high-growth company.
Work From Home
Training & Development

📌 Customer Success Executive (Xico)
🏢 Anavah Talent
📍 Xico