Job Description
Role: MyP&O; Operations Specialist
The MyP&O; Operations Specialist delivers exceptional HR operational support to Associates, Line Managers, and P&O; Business Partners by ensuring timely, accurate, and compliant processing of HR transactions and inquiries. This role serves as the first point of escalation for complex cases, provides day-to-day guidance to MyP&O; Operations Analysts, and helps drive service excellence across the team.

What Are We Looking For?
- Bachelor’s degree or equivalent experience, preferably in HR, Communications, or Business.
- At least 1 year of experience in a MyP&O; Operations Analyst or similar HR Operations role.
- 2+ years of experience in shared services, customer service, call center, or service delivery environments preferred.
- Knowledge of HR processes, systems, and practices.
- Ability to effectively use Workday, ServiceNow, and related HR platforms.
- Strong verbal and written communication skills in English.
- Experience collaborating with integral stakeholders across cultures and time zones.




- Ability to handle confidential and sensitive information.

Key Responsibilities
Service Delivery & Escalation Management
- Partner with the MyP&O; Operations Lead to ensure effective delivery of daily HR operational services.
- Own the resolution and escalation of complex HR inquiries while meeting service level agreements and quality targets.
- Coach and support Analysts to strengthen process knowledge and service capabilities.
- Analyze operational metrics and identify performance improvement opportunities.
- Monitor data integrity issues and provide corrective coaching as needed.

Team Support & Coordination
- Coordinate schedules to ensure adequate coverage across calls, chats, and service channels.
- Balance language support needs for English, Spanish, and Portuguese-speaking customers.
- Lead daily team huddles and communicate priorities and updates.
- Monitor staffing levels and planned absences to maintain service contin

📌 MyP&O Operations Specialist (Santiago de Querétaro)
🏢 Mars, Incorporated And Its Affiliates
📍 Santiago de Querétaro