Job Description

Developing professional who resolves complex issues, supports upgrades, conducts advanced
troubleshooting, and mentors junior staff while maintaining compliance and vendor coordination.

Competency Responsibilities and Expectations

Technical Expertise

- Provides second-level technical support for complex hardware,
- Performs advanced troubleshooting, root cause analysis, and implements permanent fixes.
- Assists in system upgrades, deployments, and configuration of enterprise applications.

Communication and Leadership

- Communicates effectively with stakeholders, providing clear status updates and technical guidance.
- Takes ownership of escalated issues and coordinates resolution across teams.

Customer Service Mindset

- Delivers proactive support by anticipating user needs and preventing potential issues.




- Maintains strong relationships with end-users through responsive and empathetic service.

Critical Thinking

- Evaluates complex problems and designs innovative solutions aligned with organizational goals.
- Prioritizes tasks based on business impact and resource availability.

Governance and Standards

- Enforces compliance with IT security policies, standards, and regulatory requirements.
- Conducts periodic reviews of system configurations and access controls.
- Ensures accurate documentation for audits and maintains integrity of IT records.

Vendor and Financial Acumen

- Manages vendor relationships for service agreements, repairs, and procurement.
- Evaluates vendor performance and escalates concerns when necessary.

📌 Ciudad de México | Global Technology - IT Support Associate I | Especialista Junior en Soporte de TI
🏢 Expeditors
📍 Ciudad de México