Job Title: Call Center Customer Service AgentKey Skills: Customer Service, English B2 (Conversational), Call Handling, Data Entry, Problem SolvingExperience: +3 years in Call Center or Customer Service)Location: Mexico City (Paseo de la Reforma)Schedule: 6:00 AM – 4:00 PM (CDMX Time)We are hiring a Call Center Customer Service Agent to join our team in Mexico City.This position is onsite only and requires English B2 (conversational level) . Candidates must be based in Mexico City .Key ResponsibilitiesHandle inbound customer calls in a professional and courteous mannerCommunicate fluently in both English and SpanishProvide accurate information about banking products, services, and policiesResolve customer inquiries during the first interaction whenever possibleComplete follow-ups within established timelinesMaintain strict confidentiality and compliance with company policiesAccurately input, update,



and verify customer data in internal systemsComplete required documentation and request formsUse internal systems for call tracking, troubleshooting, and data entryEducate customers on bank products, identifying upselling and cross-selling opportunitiesSuggest process improvements to enhance customer experience and productivityStay updated on banking products, services, and proceduresPerform additional assigned dutiesRequired Skills & QualificationsHigh school diploma or equivalentEnglish level B2 (conversational) requiredBasic computer skills and data entry abilityExcellent communication skills and phone etiquetteStrong problem-solving skills and customer-focused mindsetAbility to work in a fast-paced onsite environmentPreferred SkillsPrevious experience in customer service or call center rolesKnowledge of banking products and processesPosted On: 29-06-2026

📌 Call Center Customer Service Agent (Cuajimalpa de Morelos)
🏢 Encora
📍 Cuajimalpa de Morelos