Company DescriptionOur client, a US based company in the Biopharmaceutical sector is looking for a large number of Customer Service Representatives with a very good level of English based out of Mexico City (located around The World Trade Center).Job DescriptionResponsibilities:- Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders from initiation to conclusion.- Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.- Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns.- Provides high-level, quality service, closely aligned with sales, to enable sales growth.- Makes recommendations on areas for process improvement.- Make decisions based on policies and past precedence, seeking guidance as necessary.- Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.- Performs other duties as assigned.QualificationsRequired:- High school diploma (Bachelor’s degree a plus)- Advanced level of English (C1)- 1-3 years applicable exp in a customer relationship type role (sales, call center, etc.)Additional InformationSkills- Strong communication- Ability to work independently- Problem-solving and resourcefulness- Good organization and time management- Familiarity with SAP system is a plusBenefits- Prestaciones superiores a las de la ley- Vales de despensa- Capacitación pagada

📌 Customer service representative (Saltillo)
🏢 Greeneon
📍 Saltillo